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Privacy

Privacy Policy

Last updated: November 1, 2026 · Your privacy is our highest priority.

Our Privacy Commitment

At SocialsViral, we operate under strict data minimization principles. We collect only the information absolutely necessary to process and deliver your orders — nothing more. We do not sell, rent, or share your personal data with third parties for marketing purposes.

1. Information We Collect

Order Data

  • •Public profile URL or username of the target account (required for delivery).
  • •Email address (for order confirmations and status notifications only).
  • •Payment details are processed by Stripe and never stored on our servers.

Technical Data

  • •Basic analytics (order ID, timestamp, service type) for order tracking and support.
  • •IP address and browser type for fraud prevention only.

2. What We Never Collect

  • ✕No passwords — we never request, store, or process passwords for any social media account.
  • ✕No private messages or direct messages from your social accounts.
  • ✕No account access tokens or login credentials of any kind.
  • ✕No browsing history or device-level tracking beyond basic analytics.
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3. How We Use Your Data

  • ✓Order fulfillment — to process, deliver, and track your purchased services.
  • ✓Customer support — to respond to inquiries and resolve order issues.
  • ✓Refill monitoring — to automatically restore dropped quantities within your guarantee period.
  • ✓Fraud prevention — to detect and prevent abusive or fraudulent orders.
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4. Data Retention

We retain order records for 24 months after the delivery date for support and refill purposes. Email addresses are retained for the same period for order notifications. After this period, data is permanently deleted from our systems. You may request early deletion of your data at any time by contacting support.

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5. Your Rights

  • •Access — request a copy of the personal data we hold about you.
  • •Rectification — request correction of inaccurate data.
  • •Erasure — request deletion of your data (subject to legal retention requirements).
  • •Opt-out — unsubscribe from non-essential communications at any time.

6. Security Measures

  • ✓All payment processing is handled by Stripe, a PCI-DSS Level 1 certified processor.
  • ✓Data is encrypted in transit using TLS 1.3 and at rest using AES-256.
  • ✓Access to personal data is restricted to authorized personnel only, under strict role-based controls.
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7. Cookies & Tracking

We use minimal, essential cookies to maintain your session and remember preferences. We do not use third-party advertising cookies or cross-site tracking pixels. Analytics are limited to aggregate, non-identifying data for service improvement.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. We will notify you of significant changes via email if you have an active order.

Privacy questions?

To exercise any of your rights or request data deletion, contact our privacy team.

Contact Privacy Team